Accounts Manager

JOB PURPOSE

To bring on board new clients and ensure that all aspects of business commitments and SLAs to
clients are delivered at all times.

DUTIES

• Brings new clients
• Evaluates market studies and surveys for business opportunities conducted by the sales team.
• Coordinates all major clients issues to be escalated including the following areas:
  o New business opportunities, additions, etc.
  o Unresolved problem reporting
  o Special business needs
  o Other critical business impacting activities
• Ensures that active clients receive the appropriate support at all times
• Maintains a database of active clients and prospective clients together with their leads and key contacts
• Prepares periodic and on request reports for management to inform decision on business activities
• Ensures that all business proposals submitted conform strictly to required standards, are delivered
  to clients and the necessary follow-ups done.
• Ensures that all quotes, invoices and sale orders are in conformity with required standard and are issued promptly per schedule.
• Coordinates all client activities pertaining to any deal closed and future activities with the client.
• Evaluate periodic customer feedback data submitted by the CSC team.
• Pursue other business opportunities with existing clients.
• Oversees other client related activities such as workshops, exhibitions etc. that drive their businesses.
• Ensures that value added services are promptly given to clients whenever the need arises.
• Performs other on demand task pertaining to business sustainability and growth
•  

COMPETENCIES

EDUCATIONAL QUALIFICATIONS

• University Degree
• Professional qualifications in IT, Marketing and Sales
• Minimum 5-10 yrs. proven experience in ICT industry

 

TECHNICAL

• 
  Advanced knowledge in ICT
• Ability to propose the right solution for the right business needs
• Ability to integrate diverse technologies to achieve business solutions
• Proven track record of closing business deals within the corporate sector
• Ability to work with little or no supervision while achieving desired results.
• Ability to work long hours and under pressure, multi-task and meet strict deadlines
•  

MANAGERIAL

• Strong analytical and business organization skills
• Project management skills
• Ability to coordinate all core activities involved in closing a business deal end-to-end.
• Ability to plan design, coordinate and implement business and marketing strategies.

 

PERSONALITY

• Must be highly dependable and trustworthy
• Confidentiality – ability to keep confidential information and trade secrets
• Must be self-motivated and confident in all aspects
• Must be highly presentable at all times
• Excellent negotiating skills
• Good communication skills (both written and verbal)
• Team player
• Excellent entrepreneurial skills

 

CVs should be sent to: